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In Jira Service Management, I want to add a custom email address to a project, and then the behavior is as follows:
1. If someone emails the default email address for the project, it opens a ticket in the default manner with "Emailed Request" request type.
2. If someone emails the custom email address, it opens an "Emergency" request type (Incident issue type) that already is being used on the portal.
So basically people can open an Emergency ticket using the specific email.
The first problem I seem to be running in to is that the target email address seems to get lost by the time the "Emailed Request" issue gets created, so I can't use it to say "if it comes from this email, change it to an Emergency."
Hi @Glenn Simpson,
Yes, you can do this with a built in function in JSM Cloud! Here's how:
The "Email requests" project admin page:
The "Configure email request types" overlay:
Hope this helps!
Rachel Wright
Author, Jira Strategy Admin Workbook
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