I've got an external monitoring of my Jira application and we have often problem during connection cause of captcha.
I found this article https://confluence.atlassian.com/jirakb/disable-user-captchas-from-the-jira-database-333807702.html, to desactivate it but I'm asking about security and if the support always cover my product ?
Thanks for your answers and sorry for my english.
all cases that I came across showed the CAPTCHA as a wrong password was supplied for a specific account.
You can deactivate it (you already posted the link to the appropriate article) but keep in mind changes to the database can go wrong when being not careful enough so it is always a risk that's coming with changes like this.
Support will still cover your installation but probably you can find out rather why it comes to the CAPTCHA. Maybe you can eliminate the cause and could then avoid making changes to the database.
Hey there Cloud Community members! We’re excited to give you the first glimpse of the new home for business teams on Jira — Jira Work Management. Jira Work Management is the next generation of J...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events