Deleting a repeated ticket

[Gabrielle Curry]

This probably has a simple answer, but I cannot find where to delete a repeated ticket. Or just delete a ticket all together. I'd appreciate any help!

[Joe Pitt]

Do not delete issues. When you delete it is GONE. Hardly a week goes by without someone wanting to restore an issue. Deleting issues will come back and bite you when it is the most inconvenient. I suggest closing with a resolution value of Deleted anything you want to delete. I implement a special transition only the project lead can execute and it requires filling in a reason field. Missing issue numbers will eventually cause a question about what it was and why was it deleted even if it was done properly. Missing data always brings in the question of people hiding something that may have looked bad.

The only viable way to restore an issue is to create a new instance of JIRA and restore a backup that has the issues. Then export them to a csv file and import them to your production instance. You will lose the history.

[Gabrielle Curry]

So I am trying to delete the ticket because it was a repeat. Thank you though I agree deleting tickets and issues can create complications, but it is bothering my boss having two of the same tasks on the board. 

[Payne]

You may wish to resolve with a resolution of Duplicate, and you can furthermore link to the duplicate by way of a "duplicates" link. 

[Alexis Robert]

Hello @Gabrielle Curry, 

you will find the "Delete" option in the "More" menu as shown in my screenshot below:

Remember that you will need the "Delete Issues" permission to be able to delete tickets in your project :)

Let me know if you have any questions, 

--Alexis

[Gabrielle Curry]

I have admin access, but I am not seeing the more option. I am assuming that I dont have Delete issues permission like you said. How do i get that?

[Gabrielle Curry]

Thank you so much for your help by the way.

[Alexis Robert]

Hello @Gabrielle Curry, 

you will need to go to the Project Settings (it's the button on the bottom of the left hand side) and then check that:

• in "Users and Role" menu you are in the Administrators group
• in "Permissions" menu check what group is assigned for "Delete issues"

I have made a screenshot for you to find these settings:

Let me know if you have any questions, 

--Alexis