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Deactivated account

Кирилл Миловидов
Кирилл Миловидов Oct 22, 2023

Hi, I don't understand why the account was deactivated. I can't even write to support from this account. Can you help?

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Кирилл Миловидов
Кирилл Миловидов Oct 23, 2023

We are located in Ukraine. Works with partners from Russia, so we can use Russian VPNs

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Peter Van de Voorde
Peter Van de Voorde
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Oct 23, 2023

I'm pretty sure that working with Russian VPNs is what is causing this problem.

You could try reaching out the Atlassian support with this new account and ask them.

https://support.atlassian.com

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Кирилл Миловидов
Кирилл Миловидов Oct 23, 2023

The ticket has already been left, but there is no response for it. CA-2633584

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Peter Van de Voorde
Peter Van de Voorde
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Oct 23, 2023

Hi @Кирилл Миловидов ,

Where are you based? If you happened to be based in Russia, this article could explain why your account got deactivated.: https://www.atlassian.com/blog/announcements/atlassian-stands-with-ukraine.

Cheers,
Peter

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