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Dashboard report - how many issues on each user

I need to get report which shows the list of users and number of issues they worked on (was Assignee) for each user.

Or as an option:

We have a company rule - to leave comment in issue when you pass it to someone else. So we need a report which shows list of users and number of issues they left a comment on. 

Any ideas? I'm ready to accept the answer)

3 answers

1 accepted

1 vote
Answer accepted
Mohamed Adel Community Leader Apr 20, 2021

Hi @Andrey Goncharov 

First Part : Out-of-the-box feature provided by jira to get the list of issues was assigned , you can use  this query : assignee was 'username'

Second Part

Standard JQL doesn't easily allow it but the results can be quickly found using JQL Search Extensions. It's a professional paid indexing service provided by a company I've partnered with.

You can use the following query to get the list of all comments by a specific user and more reference  

issue in commentedByUser("filip")

Thanks,

Mohamed Adel 

Hi @Andrey Goncharov , 

If you are looking for a report based on current assignee, you may use a simple assignee report (using JQL) and build an Issue Statistics gadget on your Jira dashboard. 

If you want to include past assignees also (there can be different assignees to an issue at different times), please consider using Status Time app https://marketplace.atlassian.com/apps/1221826/status-time?hosting=server&tab=overview whose outcomes could be customized. 

You may also try using Issue History Collector https://marketplace.atlassian.com/apps/1211499/issue-history-collector-see-history?hosting=server&tab=overview 

Both the apps above give plentiful of useful information much over your requirements. 

The users and their comments' tracking needs complex customization specific to if they're leaving a ticket for someone else to pick up. 

best,
Kris 

Hi @Andrey Goncharov

For your purpose Issue History Collector add-on can be helpful. It provides ability to show issue duration by assignees and/or statuses. Project reports enable you to keep track on status duration by user or time spent by user to complete a business process.

Feel free to reach out support team if you need further information.

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