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Dashboard gadget data appearing blank for some of the users

Hi there,

So I created a Jira Dashboard and straight up gave access to all the jira-software-users group (Any user having a jira account with us) for both the filters as well as the Dashboard itself for simplicity's sake.

I have been receiving complaints from some users that when they load the Dashboard, the 'tabular' statistics for defects etc appear just fine, but they Test execution summary and all those stats, they appear blank as in the users can see the block with the title but they can't see the actual bar charts.

They are using edge browser the same as me, and while I and some other users can see everything just fine, these select few are having issues. 

These users also reported that when they open a testcase to view its 'Test details' -the part where the test steps are visible. They are unable to see the test steps as well, again that block is blank.

Any thoughts on what could possibly be the issue here? (I wish I could attach a screenshot for clarity)

2 answers

0 votes

Can the people who are missing data from the dashboards see the individual items the dashboards are reporting on?  

Hi, yes they can view the individual items, that is the test cases. But they can't view the statistics in the dashboard. It seems to me a browser compatibility issue, because if it was a permissions' issue, it would have happened to every user of the project.

How did you enable test case tracking in your instance? Are you using a third party app for that?

Did the third party app add new Permissions to the Permissions Scheme or to the Global Permissions that let you define who has access to the Test Case details? If so, is there a difference in the permissions for those who can see the data and those who cannot?

We are not using any third party app for test cases tracking.
There is a built-in gadget available on the Dashboard which allows you a glimpse of the test cycle summary in a bar chart form, that whole bar chart is missing stats for select few users.

Test Case and Test Cycle tracking is not native functionality for Jira. You must be using a third party product to have such entities unless you found a way to customize Jira for that without a third party app.

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