Dark Theme Not Persisting

[Simon Dingley]

After the long long wait for a dark theme in Jira, it finally arrived, which is great. Except, for me and for reasons unknown every time I enable it the change does not persist for long and I can't work out why. Jira keeps reverting back to the white version after a short while which is a real pain. Any ideas on how to find out why and how to fix it?

[Martin Giessing]

I have the same issue using Chrome. Every day I need to reenable Dark Theme, sometimes several times a day. 

[mikewaltonweb]

I experience the same issue with Edge, so it's not browser-specific. Additionally, I experience this with Jira, Confluence, and Trello, all Atlassian products. However, I just tried changing themes while using a new InPrivate session and theme does seem to persist correctly. I have a variety of extensions installed and I see Brave supports extensions as well (I've never used Brave). So I suspect there must be some conflict happening with an extension. I haven't narrowed down which one(s) might be responsible yet.

[Sara Gallant]

I'm experiencing the same issue with Chrome: whether I select 'Match Browser Theme' or 'Dark Theme,' it keeps reverting to the Light Theme. When I change the settings and open a new page, it initially loads with the Dark Theme but automatically refreshes within a second, switching back to the Light Theme.

[Dan Breyen]

Hi Simon, have you by chance tried different browsers?  I don't know how Atlassian implemented it, if there has to do with cookies or anything like that.  If you pick any of the other settings, like 'Match Browser' or 'Original' do those persist, or do they act like the 'Dark' one.  

I would say if it's not browser specific, and the same problem happens with the other theme, that opening a ticket with support (support.atlassian.com/contact) would be appropriate.  Maybe they're aware of an issue with it.

Do you also have Confluence?  Does the same thing happen there?

Hope that helps.

[Simon Dingley]

@Dan Breyen I am using the Brave browser but with Shields down so there should be no cookie blocking. It happens if I choose `Dark` or `Match Browser` (which is also Dark). If I pick `Original` it would be white/light which is what I keep seeing and don't want.

I don't have Confluence I'm afraid.

I will try contacting support but don't hold out much hope given how many years it too just to implement this feature in the first place.

[Daniel Washburn]

@Simon Dingley  @Dan Breyen was a ticket ever created? I'm having this problem now.

[Dan Breyen]

@Daniel Washburn I don't see any active tickets at https://jira.atlassian.com/ but I may have missed them.  I'd say if you can replicate it, open a ticket at Atlassian Support and see what support has to say.

[Mauro Annetta]

This is happening to me as well, no matter what browser or what I do, quite frustrating honestly more so at midnight when my eyes get killed at every refresh