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Customer Satisfaction Statistic Type or Gadget?
Edited
Hi Y'all!
I am wanting to add the best way to visualize the average customer satisfaction rating in Jira dashboards. I see that the most relevant "Statistic Type" is Plugin Rating. Unfortunately this simply gives the count/number of completed customer satisfaction surveys, not the average.
Is there a different "Statistic Type", "Value", or Gadget that would provide this information in the best visualization?
Thanks!
Ale
2 answers
Hi @adamea,
This is possible with our Great Gadgets app for Jira.
With its Issue Filter Formula gadget you can display the Average Satisfaction Score as a number or on a 5-star scale. With the Advanced Issue Filter formula gadget you can make all kind of calculations against the Satisfaction field of Jira Service Management.
This app offers many other gadgets that you will find useful. See also this blog article:
An effective dashboard for Service Desk and Customer Support teams in Jira Service Management
If you have questions, please do not hesitate to contact us at support@stonikbyte.com.
Regards,
Danut M.
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