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Customer Report (Tickets per Customer).

Hi Atlassian Team, 

 

Could you please assist me with the custom report? 

I need to create a custom report "Tickets per Customer" where I'll be able to check how many tickets from different clients have been received during the month. 

1 answer

2 votes
John Funk Community Leader Aug 12, 2022

Hi Makhorin - Welcome to the Atlassian Community!

How are you capturing the value of the customer? Just the Reporter field?

If so, you can create a filter that shows all of the issues on the project for the period desired, and save the filter. You can make the filter more dynamic by using the StartofMonth() and EndofMonth() parameters.

Then create a Dashboard and add an Issue Statistics gadget to the Dashboard. Use the Reporter field for the Issue Statistic. 

Hi @John Funk

Your guide helped me, thanks a lot. 

However, I have additional questions here.

1) Is it possible to get a CSV report from this created dashboard? 
2) Is it possible to change the field customer in this report to the Organizations?

I will need to track how many there are reports raised per organization.  

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John Funk Community Leader Aug 17, 2022

1. Most dashboard gadgets are based on filters. So you can just open the filter and do an export to a CSV file there.

2. You can modify the filter to include or exclude whatever you want.  

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