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Custom field not added when creating new projects

Hi,

I created a new custom field (a multiple picking field) that I would like to be added to projects moving forward. However, when I create a new project, it does not appear as an option in my issue. I've added it to default field configurations and default screen schemes. I'm at a lost to why it's not showing.

Thanks,

Linda

1 answer

0 votes
John Funk Community Leader Feb 26, 2021

Hi Linda - Welcome to the Atlassian Community!

One thing to try would be to click the Configure Fields button while in the Create screen. Then click on Where's my field? 

Type in your field and see what response you get back. 

I'm not sure where is Create Screen. I'm using Jira Cloud.

John Funk Community Leader Feb 26, 2021

Just the screen when you click on the Create button.

I cannot find Where's my field.

When I create an issue, I first have to type it to create it. Once created then it allows me to go into the issue to edit the fields. No where does it give me an option for configure fields button.

John Funk Community Leader Mar 09, 2021

Is this a Classic Software project? 

Assuming yes, then go to Settings > Issues > Screens

Find your screen and click on Configure to add fields to the Create screen. 

You will need to be a Jira Administrator to do that. 

Yes, I actually see it now.

 

It's saying that the field is not included in the field screen. However, I had added the field in the Default Screen. But when a new project is created, it doesn't add that as an option. I have to keep adding it in screens.

John Funk Community Leader Mar 09, 2021

When you create a new screen with a new screen scheme, it's basically one screen serving three functions - Create, Edit and View. That's what is called the Default Screen.

But there can be three separate screens for each function - Create Screen, Edit Screen and View Screen. 

If you create a screen per project (the default) and don't use shared screens, then yes, you will need to add to every screen for every project that you want to see that field for at create. 

How do you use the shared screen?

John Funk Community Leader Mar 10, 2021

A shared screen is just a screen that is part of a screen scheme that is used by more than one project. 

How would you point to the share screen during project creation so the custom field would be added?

John Funk Community Leader Mar 10, 2021

You need to add the field to the screen before creation. 

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