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Custom field User-Picker showing no users

Basic question - I'm trying to set up a user-picker in a custom field and no options show up.


The assignee field shows the list of users just fine.  My custom field shows no options.  I am an Administrator and don't have an overly customized project.    Global "Browse users and groups" is set to allow the groups jira-users and jira-developers.  Project level "Browse Projects" is set to allow the same groups.  There is no user filtering for the custom field.

I've looked at other articles but nothing mentioned seems out of place.  Suggestions?

4 answers

1 vote
Ajay Solutions Partner Mar 20, 2020

Is your project a Next-Gen project or classic project ? 

I'm using classic.

Any suggestions?

I am also facing the same issue. As I start typing the user name in the custom field the dropdown list filters and brings the related user. But if I simply click in the field while is still empty, the dropdown list does not show all the available users to choose from as it's the behavior of the "Assignee" field.

I am experiencing the same issue.  Any solutions out there?

Same issue. I'm using a next-gen project and have added several fields of type "people" to all issue types. When trying to populate the field on an issue's page it shows no suggestions. Trying to type a name or email address isn't enough to allow me to set the user for the field.

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
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