Creator of a board now can't access it

[Katie Taylor]

One of my team created a Kanban board yesterday but even though they are the admin for it, they can no longer access it. The rest of the team can but are unable to edit anything because that needs the admin to do so.

I've checked the filter permissions, as this seems to be the main solution given when searching for help online and the filter is definitely shared with the board creator. 

I am also experiencing the same issue with a board that i created at the beginning of the year and had been using successfully for several months but can not access it since the move to the cloud. 

[Trudy Claspill]

Hello @Katie Taylor 

Welcome to the Atlassian community.

What exactly happens when you (or the other user) try to access the board? Do you get an error message?

Have you confirmed that the same URL is being used by the people who can and the people who cannot access the board?

Can you (or the other user) access the filter(s) used by the board(s) directly?

[Katie Taylor]

Hi @Trudy Claspill 

Thanks for responding.

Everyone is using the same url to access it. 

We both get the 'oops! something went wrong' error.

Neither of us have the 'Boards' option when clicking on the main 'Your Work' drop down either, which we did prior to creating a board.

We can both access the filter directly (which was created by me).

[Trudy Claspill]

Hm, this is an odd one.

Have the folks experiencing the problem tried the same thing in another browser, and find they get the same error?

Has your Jira Admin, Site Admin, or Org admin already contacted Atlassian Support directly about this?

[Katie Taylor]

We have the same issue in both Edge and Chrome. I've not contacted Atlassian support yet, as i was hoping someone else might have experienced it in the community... I will raise it properly with Atlassian this week though.