The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
We'd like to see if there's a way to automate Jira ticket creation via email. Specifically, we have incoming digital mail coming into an email and each requires research and forwarding. Instead of it coming to email, can it go to an email box and automatically create a Jira ticket with an attachment? Thank you.
Hi @Kojo
You must configure the incoming mail, to do this, you must access to:
Click on "add incoming mail server", give it a name and select the email service provider.
Then you must add a mail handler, give it a name and choose the type of mail handler and the name of the folder from which it should read, if it is blank it will be Inbox, but you can configure automatic rules in the mail server so that the mails that are included in a certain folder are created with a specific type of issue in Jira.
Then you select the project in which the Issue will be created and the type of Issue, if you want the reporter of these issues to be a specific user you must also indicate it.
And finally perform a test to verify that the connection with the mail server is correct.
You can consult the documentation here.
I hope it helps you, greetings
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hello @Kojo
Yes, Jira issues can be automatically created from emails.
Reference this document
https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Thanks, @Trudy Claspill
I have query another query. Can we send an auto-reply once the ticket has been created by email?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
If you are following the document I linked above to automatically create issues in a Company Managed project from emails, then I recommend sending an auto-replyby setting up the Notification Scheme for the project to send a notification to Reporter on the Issue Created event.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hello Atlassian Community! Feedback from customers like you has helped us shape and improve Jira Software. As Head of Product, Jira Software, I wanted to take this opportunity to share an update on...
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.