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Creating custom email notification based on Label for newly created ticket

We have a few different internal forms integrated via API with Jira for creating issues within Jira. I need to setup an automation that looks at (1) newly created tickets AND (2) a specific value exists in the 'Label' field of the ticket, and then needs to send an email notification to a group email address. I see how to send notifications for newly created tickets, but can't figure out how to look at the specific custom field. 

Is this possible? 

Ticket is created in Jira with 'Label' field populated with 'bi_request' tag,

Email gets triggered to with notification for new ticket created.

2 answers

We support this in Notification Assistant for Jira. You use an Issue Created trigger and JQL for the labels constraint that works on your site. Then set the recipient appropriately.

0 votes
John Funk Community Leader Dec 08, 2021

Hi Chris,

If you add an Issue Fields Condition, do you not see the Labels as a field to use? 

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