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Creating component for project automation

Creating component for project automation but the description reverts to another unrelated rule.  This does not happen on all my rules and they are configured exactly the same so I am at a loss why one rule is doing this when I create the JIRA ticket after creating the rule.

This should be the description that auto fills

FIFA Hospitality Requirements:

Data Validation:
- Contract +/- 5%


Provisioning:
- Populate fields [Circuit ID] and [SFDC Case #] in Jira
- Create MBS to send techs out to install Access Points
.


Completion:
- Upload documents to Team Drive
- Ensure tech completes MBS request in dispatch.
- Email Requestor to advise of dispatch
- Confirm order completes
- Ensure billing is being carried out, if not, send a billing request with contract from personal email
- Close SFDC Case & set the Jira Workflow to [Done]

but it is taken over by

FIFA Hospitality Requirements:

Data Validation:

  • Contract

Provisioning:

  • Open ports / inventory addresses (if required)
  • Populate fields [Circuit ID] and [SFDC Case #] in Jira
  • Upload addresses to NetCracker (if required)
  • Order products
  • Resolve outstanding provisioning errors

Completion:

  • Complete Installer Sheet or BTV Order Sheet (if required)
  • Upload documents to Team Drive
  • Email requestor to advise of completion and attach Installer Sheet or BTV Order Sheet (if required)
  • Close SFDC Case & set the Jira Workflow to [Done]

one of my other rules....

Anyone know why a rule would do this ?

 

 

1 answer

0 votes

What are the Triggers for each of these rules?

Can you show use the trigger details for each rule?

it seems what happens is emails on our team automatically change the description 

but maybe I am not selecting something correct. Let me know if you need more info

 

Thanks

John Funk Community Leader Aug 16, 2022

Hey @Greg McDonald 

Do you know which rule is overriding it? I will check that to see why it is firing - what are the conditions for that one, etc. 

I am  so stupid, sorry to bother you we did have a bad rules

Like John Funk likes this

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