I would like to have the Created Vs Resolved gadget chart show the stories that are marked as Done. Is there anyway to do this using a post action. Do I need to set the resolution of a story to a different state than 'Done'?
I found the issue. We set resolution to 'Done' via post action, however the filter that I was using for the chart data was only using "Resolution in ("To Do", "In Progress"). I changed the filter to include all issues and it works as expected.
I am using JIRA Software 7.3.7 and Service desk 3.5.1.
Eventhough there are tickets with done resolution , the reports Created Vs Resolved and gadget Created Vs Resolved does not show the correct counts for resolved tickets..
The resolution field is not hidden in my project.
IS this a bug within jira or I am doing something wrong here?
@Dev PoudelAre you doing it for one project or several projects?
I will suggest you here some triage before thinking it is a bug as filters can be tricky sometimes.
Try a filter at a project level "Created Vs Resolved" see if it is giving you the right count.
Also how do you know it is not giving you the right count?
Why don't you create your own filter see if it will give you more accurate info?
Again I try solutions from my end before thinking that there is something wrong with the Gadget.
I did a search
project = "Customer Support" AND resolved >= startOfMonth()
it shows only two tickets, however there are more than 50 tickets with resolution done.
However it works for other projects which are not part of service desk, but does not seem to work for Service desk project.
resolutiondate does not work on my filter.
project = "Customer Support" AND status = Done AND resolution = "Work Complete"
This shows around 50 tickets.
project = "Customer Support" AND status = Done AND resolution = "Work Complete" and resolutiondate >= startOfMonth()
does not show any thing, though these tickets were solved within this month.
I can find resolutiondate and resolved variable when I make a Query.
But there is not such fields like Resolution Date within the system.
How do I get this field to my project screen?
which version of JSD do you have?
I have Service desk 3.5.1., and I cannot find the field Resolution Date. I have Due date and other fields but Resolution date is missing and I cannot add to my project screen,.
okay that's strange why I can't find resolution date field with 3.5.1.
Going to settings and field.. I can't see resolution field.
Do you have any ideas, where can I see it to bring to my screen.
My apology Resolution Date can not be added to a screen, however it is a field available in the JQL query. I just tried it in my JSD project and gave me the right information.
Indeed, the chart doesn't have any function for using anything other than the resolution field. You need to configure it so that resolution is set when going into "done" and cleared when coming out of it.
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