I would like to have the Created Vs Resolved gadget chart show the stories that are marked as Done. Is there anyway to do this using a post action. Do I need to set the resolution of a story to a different state than 'Done'?
I am using JIRA Software 7.3.7 and Service desk 3.5.1.
Eventhough there are tickets with done resolution , the reports Created Vs Resolved and gadget Created Vs Resolved does not show the correct counts for resolved tickets..
The resolution field is not hidden in my project.
IS this a bug within jira or I am doing something wrong here?
@Dev PoudelAre you doing it for one project or several projects?
I will suggest you here some triage before thinking it is a bug as filters can be tricky sometimes.
Try a filter at a project level "Created Vs Resolved" see if it is giving you the right count.
Also how do you know it is not giving you the right count?
I did a search
project = "Customer Support" AND resolved >= startOfMonth()
it shows only two tickets, however there are more than 50 tickets with resolution done.
However it works for other projects which are not part of service desk, but does not seem to work for Service desk project.
resolutiondate does not work on my filter.
project = "Customer Support" AND status = Done AND resolution = "Work Complete"
This shows around 50 tickets.
project = "Customer Support" AND status = Done AND resolution = "Work Complete" and resolutiondate >= startOfMonth()
does not show any thing, though these tickets were solved within this month.
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