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Created Vs Resolved Chart not capturing Resolved issues

schellathur2
schellathur2 I'm New Here Jan 03, 2021

The report is not capturing the Resolved issues in the chart

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Nic Brough _Adaptavist_
Nic Brough _Adaptavist_ Community Leader Jan 03, 2021

My guess is that your issues are not being "resolved".

The status you are seeing here says "resolved", but that is the status, which is not what Jira uses for this chart.  This is looking at whether the issue is "resolved" as defined by whether the Resolution field has a value or not.  If it is empty, the issue is unresolved, if it has any value set, then the issue is resolved.  (Technically, last time I looked at the code, the gadget actually reads for the date that the resolution was set, but that's empty when the resolution is empty)

I suspect your workflow is not setting (or clearing) the resolution where it needs to

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schellathur2
schellathur2 I'm New Here Jan 04, 2021

Thanks, Nic...Now able to see the Resolution reflected in the Report. 

Suggestion: As I see so many have ended up asking the same query, JIRA must be enhanced to mention the basic details when the dashboard is chosen. 

Like • Süleyman Serkan Yıldız likes this
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