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Created Vs Resolved Chart not capturing Resolved issues

The report is not capturing the Resolved issues in the chart

JIRA Img.jpg

1 answer

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Answer accepted

My guess is that your issues are not being "resolved".

The status you are seeing here says "resolved", but that is the status, which is not what Jira uses for this chart.  This is looking at whether the issue is "resolved" as defined by whether the Resolution field has a value or not.  If it is empty, the issue is unresolved, if it has any value set, then the issue is resolved.  (Technically, last time I looked at the code, the gadget actually reads for the date that the resolution was set, but that's empty when the resolution is empty)

I suspect your workflow is not setting (or clearing) the resolution where it needs to

Thanks, Nic...Now able to see the Resolution reflected in the Report. 

Suggestion: As I see so many have ended up asking the same query, JIRA must be enhanced to mention the basic details when the dashboard is chosen. 

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