Created Vs Resolved Chart not capturing Resolved issues

[schellathur2]

The report is not capturing the Resolved issues in the chart

[Nic Brough _Adaptavist_ · Accepted solution]

My guess is that your issues are not being "resolved".

The status you are seeing here says "resolved", but that is the status, which is not what Jira uses for this chart.  This is looking at whether the issue is "resolved" as defined by whether the Resolution field has a value or not.  If it is empty, the issue is unresolved, if it has any value set, then the issue is resolved.  (Technically, last time I looked at the code, the gadget actually reads for the date that the resolution was set, but that's empty when the resolution is empty)

I suspect your workflow is not setting (or clearing) the resolution where it needs to

[schellathur2]

Thanks, Nic...Now able to see the Resolution reflected in the Report. 

Suggestion: As I see so many have ended up asking the same query, JIRA must be enhanced to mention the basic details when the dashboard is chosen. 

[Ashish Mehra]

@Nic Brough _Adaptavist_ I have a similar issue on the chat and I am not able to understand what do you mean by "resolved".

In my workflow, the ticket is moving from various statuses to "Done" or "Duplicate" status. I have added the general comment screen in the transition. This is the exact same thing I have done in other projects, and the created vs resolved chart works, but it does not work in the case of one specific project.

[Nic Brough _Adaptavist_]

Does your "general comment screen" include the resolution field?   If it does, then I am worried about the "general comment" - you really do not want the resolution field on any screens except "the screen(s) used in close transitions"

That's all that matters to the chart - if the resolution is set or not (and when, if it is set to something)

I'd bet that in your one specific project, you are not setting the resolution on the close transition.