Hello @Lindsay Germain
Did you already check the troubleshooting steps in this article?
Have you checked the email inbox to see if the emails are still there? If the emails are not still there, and JIRA is still deleting them, then JIRA is trying to process them. If they are still there, then JIRA is not processing them at all.
Hi @Lindsay Germain ,
This document has a short section on troubleshooting, did you check these steps?
Whenever you create a new mail handler, or edit an existing one, you should test its configuration to ensure it works as expected.
Hey there Cloud Community members! We’re excited to give you the first glimpse of the new home for business teams on Jira — Jira Work Management. Jira Work Management is the next generation of J...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events