Our intake via email stopped working, and worked just a week ago. I'm looking to understand things to troubleshoot or any updates on service degradation.
Hello @Lindsay Germain
Did you already check the troubleshooting steps in this article?
https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/
Have you checked the email inbox to see if the emails are still there? If the emails are not still there, and JIRA is still deleting them, then JIRA is trying to process them. If they are still there, then JIRA is not processing them at all.
Hi @Lindsay Germain ,
This document has a short section on troubleshooting, did you check these steps?
Whenever you create a new mail handler, or edit an existing one, you should test its configuration to ensure it works as expected.
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