Hi, I have configured POP / IMAP Mail Servers - It works
also i configured mail handler in incoming mail section and set it as "Create a new issue or add a comment ".
My problem is when I create issue, and mail it to non jira user, and he reply for this mail (with id of issue in the subject) jira is creating new issue (and mail info about this to this mail). Why it doesn't add comment to this issue ? Instead of this, new issue is created ?
I had few subjects
first of all i just clicked reply in email so the subject was the same as generated from jira (it has the issue id)
second subject was just issue id or Re: issue_id
everything was creating new issue instead of commenting.
And yes I have only one email handler
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs