Create a new issue or add a comment to an existing issue - dont work

Hi, I have configured POP / IMAP Mail Servers - It works

also i configured mail handler in incoming mail section and set it as "Create a new issue or add a comment ".

 

My problem is when I create issue, and mail it to non jira user, and he reply for this mail (with id of issue in the subject) jira is creating new issue (and mail info about this to this mail). Why it doesn't add comment to this issue ? Instead of this, new issue is created ?

1 answer

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Could you give us the subject line of an email that has done this, plus the configuration of the email handler that is processing it?

Also, could you check that you only have one email handler looking at the mailbox?

I had few subjects

 

first of all i just clicked reply in email so the subject was the same as generated from jira (it has the issue id)

second subject was just issue id or Re: issue_id

everything was creating new issue instead of commenting.

 

And yes I have only one email handler 

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