Create a new issue or add a comment to an existing issue - dont work

Hi, I have configured POP / IMAP Mail Servers - It works

also i configured mail handler in incoming mail section and set it as "Create a new issue or add a comment ".

 

My problem is when I create issue, and mail it to non jira user, and he reply for this mail (with id of issue in the subject) jira is creating new issue (and mail info about this to this mail). Why it doesn't add comment to this issue ? Instead of this, new issue is created ?

1 answer

0 vote

Could you give us the subject line of an email that has done this, plus the configuration of the email handler that is processing it?

Also, could you check that you only have one email handler looking at the mailbox?

I had few subjects

 

first of all i just clicked reply in email so the subject was the same as generated from jira (it has the issue id)

second subject was just issue id or Re: issue_id

everything was creating new issue instead of commenting.

 

And yes I have only one email handler 

 Przechwytywanie.PNG

Przechwytywanie2.PNGPrzechwytywanie3.PNG

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Sarah Schuster
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

13,128 views 15 13
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you