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Create Issue with Required fields

caglad Rising Star Sep 04, 2020

I added the field "customer" as a required field when creating an issue. 

1) When I attempt to create the issue under the EPIC - I get "no connection, try again" even though I am connected. I think its not letting me create in that short area where you enter the issue summary because I am not entering customer while creating the issue - how can I fix this?


2) When I attempt to create an issue from the "Create" button, I need to enter the customer field in my list of fields - How can I do this as an admin so everyone doesnt have to add that field on to their "create" button screen?

1 answer

0 votes

Hi @caglad 

Can I confirm that:

  • This is a Classic Project
  • You made the field required via the Field Configuration (toggling the field from optional > required)

^ If yes, I've found if the field is not on your "Create Screen" - it provides this error. I would check this:

  1. Go to Jira Settings > Issues > Screens
  2. Go to the screen used for the create issues operation for your related project(s). If you're unsure which screen it is, select Issue Type Screen Schemes from the left-hand menu and find the scheme attached to one of your related project(s) - you can then click through to the screen schemes to see if the screen is the same for all operations, or there is a specific create screen!
  3. Ensure the required field is added to the screen.

This should be sufficient, because:

  • When creating from the Epic issue, if a field is required it should now take you to the classic create screen
  • This sounds like the same issue in (2) - the field is missing from that screen

If you're using the new issue view and the field does not appear on a previously created issue - ensure the field is also on any View Screens.

Also ensure it's a visible field on the Issue Layout - to check this, go to Project Settings > Issue Layout per project and ensure the required field is not in the right-hand "Hidden Fields" section.

Let us know how this goes :)


caglad Rising Star Sep 29, 2020

@Stephen Wright _Elabor8_ 

Hi Ste - this did not work

This is a classic project but I made the field required via workflow transition that the workflow to "create" the issue.

Here are some screen shots of the workflow and what it looks like when I try to create an issue from an epic (ps, if I select a different issue type that is not in the workflow, it works just fine)   -Any help much appreciated.


Was this ever addressed? Creating an issue from within the backlog seems to not have the same field requirements as when created through the create button

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