Crashes at creating a project

Dear Support,

just installed Jira Software 7.5.0 always crashes at creating a new project. Please, find below a stack-trace of the error:

Could you, please, advise what has to be done to fix it?

Best regards,

Arkady

Technical details

Log's referral number: 53508afe-99f2-448f-8c35-81ada5fc44db
Cause

Referer URL: http://localhost:8080/secure/Dashboard.jspa

java.lang.RuntimeException: java.lang.RuntimeException: javax.servlet.ServletException: com.atlassian.activeobjects.internal.ActiveObjectsInitException: bundle [com.atlassian.plugins.base-hipchat-integration-plugin-api]

java.lang.RuntimeException: java.lang.RuntimeException: javax.servlet.ServletException: com.atlassian.activeobjects.internal.ActiveObjectsInitException: bundle [com.atlassian.plugins.base-hipchat-integration-plugin-api]
at com.atlassian.web.servlet.plugin.DynamicAuthorizationServletForwarder.forward(DynamicAuthorizationServletForwarder.java:55) [?:?]
at com.atlassian.web.servlet.plugin.DynamicAuthorizationServletForwarder.forwardSafely(DynamicAuthorizationServletForwarder.java:83) [?:?]
at com.atlassian.web.servlet.plugin.SanitizingServletForwarder.forwardSafely(SanitizingServletForwarder.java:48) [?:?]
at com.atlassian.web.servlet.plugin.RememberingServletForwarder.forwardSafely(RememberingServletForwarder.java:75) [?:?]
at com.atlassian.web.servlet.plugin.ResolvingServletForwarder.forwardSafely(ResolvingServletForwarder.java:50) [?:?]
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingResponse.lambda$null$0(RedirectInterceptingResponse.java:50) [?:?]
at java.util.Optional.map(Optional.java:215) [?:1.8.0_102]
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingResponse.lambda$forward$1(RedirectInterceptingResponse.java:50) [?:?]
at java.util.Optional.flatMap(Optional.java:241) [?:1.8.0_102]
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingResponse.forward(RedirectInterceptingResponse.java:50) [?:?]
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingResponse.sendRedirect(RedirectInterceptingResponse.java:36) [?:?]
at javax.servlet.http.HttpServletResponseWrapper.sendRedirect(HttpServletResponseWrapper.java:138) [servlet-api.jar:?]
at javax.servlet.http.HttpServletResponseWrapper.sendRedirect(HttpServletResponseWrapper.java:138) [servlet-api.jar:?]
at

........

2 answers

It looks like it is trying to send a notification to your HipChat. Try disabling the HipChat add-ons. Check out this article here: https://community.atlassian.com/t5/Hipchat-questions/JIRA-HipChat-Discussions-How-to-fully-disable/qaq-p/35682 on how to disable your HipChat plugins. 

Just make sure you don't have any workflows set up with triggers to HipChat. If you're working from a blank copy, you shouldn't have to worry about this. 

Dear Michael,

Many thanks! Yur advise does work and solves the problem. 

BR

Arkady

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published yesterday in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

37 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot