Crashes at creating a project

Dear Support,

just installed Jira Software 7.5.0 always crashes at creating a new project. Please, find below a stack-trace of the error:

Could you, please, advise what has to be done to fix it?

Best regards,

Arkady

Technical details

Log's referral number: 53508afe-99f2-448f-8c35-81ada5fc44db
Cause

Referer URL: http://localhost:8080/secure/Dashboard.jspa

java.lang.RuntimeException: java.lang.RuntimeException: javax.servlet.ServletException: com.atlassian.activeobjects.internal.ActiveObjectsInitException: bundle [com.atlassian.plugins.base-hipchat-integration-plugin-api]

java.lang.RuntimeException: java.lang.RuntimeException: javax.servlet.ServletException: com.atlassian.activeobjects.internal.ActiveObjectsInitException: bundle [com.atlassian.plugins.base-hipchat-integration-plugin-api]
at com.atlassian.web.servlet.plugin.DynamicAuthorizationServletForwarder.forward(DynamicAuthorizationServletForwarder.java:55) [?:?]
at com.atlassian.web.servlet.plugin.DynamicAuthorizationServletForwarder.forwardSafely(DynamicAuthorizationServletForwarder.java:83) [?:?]
at com.atlassian.web.servlet.plugin.SanitizingServletForwarder.forwardSafely(SanitizingServletForwarder.java:48) [?:?]
at com.atlassian.web.servlet.plugin.RememberingServletForwarder.forwardSafely(RememberingServletForwarder.java:75) [?:?]
at com.atlassian.web.servlet.plugin.ResolvingServletForwarder.forwardSafely(ResolvingServletForwarder.java:50) [?:?]
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingResponse.lambda$null$0(RedirectInterceptingResponse.java:50) [?:?]
at java.util.Optional.map(Optional.java:215) [?:1.8.0_102]
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingResponse.lambda$forward$1(RedirectInterceptingResponse.java:50) [?:?]
at java.util.Optional.flatMap(Optional.java:241) [?:1.8.0_102]
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingResponse.forward(RedirectInterceptingResponse.java:50) [?:?]
at com.atlassian.web.servlet.plugin.request.RedirectInterceptingResponse.sendRedirect(RedirectInterceptingResponse.java:36) [?:?]
at javax.servlet.http.HttpServletResponseWrapper.sendRedirect(HttpServletResponseWrapper.java:138) [servlet-api.jar:?]
at javax.servlet.http.HttpServletResponseWrapper.sendRedirect(HttpServletResponseWrapper.java:138) [servlet-api.jar:?]
at

........

2 answers

It looks like it is trying to send a notification to your HipChat. Try disabling the HipChat add-ons. Check out this article here: https://community.atlassian.com/t5/Hipchat-questions/JIRA-HipChat-Discussions-How-to-fully-disable/qaq-p/35682 on how to disable your HipChat plugins. 

Just make sure you don't have any workflows set up with triggers to HipChat. If you're working from a blank copy, you shouldn't have to worry about this. 

Dear Michael,

Many thanks! Yur advise does work and solves the problem. 

BR

Arkady

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