Could not find driver with class name: com.mysql.jdbc.Driver

[David Stevens]

I've seen multiple posts with this question but all of the solutions haven't worked for me. I recently installed Jira Software for our Red Hat Enterprise Linux server (v 8.2) and the error "Could not find driver with class name: com.mysql.jdbc.Driver" continues to pop up when when connecting the database. I have placed the .jar file into /opt/atlassian/jira/lib/ but it cannot find the file. I have ran stop-jira.sh and start-jira.sh to restart the service but nothing.

Do I need to install a GUI environment onto our Linux server and access localhost:8080 that way or am I completely missing something?

[David Stevens]

Ended up re-installing MySQL from the bottom up and it cleared things.

[Bastian Stehmann]

Hi @David Stevens ,

If the message still appears, it seems that java can not find the jar.

So maybe you can double check, if it is there and if the user under which jira is running can read it (has the same permissions like the other files).

For this it is not important if you access Jira remote or from the local host. 

[David Stevens]

The .jar file does have the correct permissions for the user running Jira to read it.

[Bastian Stehmann]

If I recall correct, there where different versions of the driver available and there where multiple files in the driver archive. 

Did you choose the right one and copied the right file from the archive?

[David Stevens]

We have another server running Jira until we can migrate to the new one and I copied the exact .jar file that server is using for MySQL 5.7.

[Bastian Stehmann]

Hmm, ok, thats weird.

Then I'm getting out of ideas also.

[David Stevens]

Hi, @Bastian Stehmann ,

So I don't know if you can help me with this part but I think I found the issue. This help article gave me a command to test if Jira is running and it is even after I ran stop-jira.sh. Do you know another way to restart Jira? I believe it never was actually restarted when I previously ran this file so Jira never restarted to find the driver.

[David Stevens]

I killed the process and ran start-jira.sh to no avail. Maybe that wasn't the issue now.