Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Copying Text Username into Single User Picker field

John Funk Community Leader Feb 08, 2021

Hey Everybody - We want to use the API to supply username values from outside of our instance of Jira. But that doesn't seem to work unless you use the 8 foot long accountId field. I can't do that with 960 users from an outside system. 

So our plan was to simply copy over the username or display name into a text field, and then copy that value into the Single User Picker field using automation. 

I don't get an error - it says Success - but it doesn't actually copy the value into the user field. 

Any recommendations to try? 

2 answers

1 accepted

1 vote
Answer accepted
Mikael Sandberg Community Leader Feb 08, 2021

I am using Tray.io in order to populate Insight with records from Jamf, and the way I solved the Atlassian user ID was to first lookup the user in Jira by search in their email address. The returning object contains the account ID and I am then using it to populate the owner in Insight.

John Funk Community Leader Feb 08, 2021

I will give this a shot and see what happens. 

John Funk Community Leader Feb 11, 2021

I think we were able to get this going. Thanks for the guidance!

Do you have access to scripting tools? I think you would have to write a script to do a user search based on the text entered, and set the user picker field based on the found user.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

7,193 views 8 28
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you