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Copy/paste randomly breaks

Hello, I'm having an intermittent issue where the clipboard functionality randomly breaks in Jira. The only website affected is Jira, no others.

Selecting text in an issue and hitting ctrl+c or right click and copy neither result in the value being copied to the clipboard (as I can see from my clipboard manager). Reloading the page is the only thing that fixes it.

I can't see any errors in the dev console and I have no idea how else to diagnose this issue. Does anybody have any idea what I can do ?

2 answers

1 vote
Brant Schroeder Community Leader Sep 09, 2022

@Christie Grinham Is this happening in multiple browsers or just one?  Does the page fully load when this occurs or is it still loading?  

Hi Brant, I've only been using Google Chrome. The page is fully loaded and I wouldn't be able to tell there was an issue until I try to copy or paste.

Brant Schroeder Community Leader Sep 12, 2022

@Christie Grinham do you have any browser plugins?

Only these ones:

2022-09-13_10-49.png

And I have ublock origin disabled on Jira.

I'm running Chrome on Ubuntu 22.04.1

Brant Schroeder Community Leader Sep 13, 2022

If you disable the plugins do you still have the issue?  Also if you use a different browser are you having the issue?

Hi @Christie Grinham

this may not directly solve your problem but could be useful anyway; if you frequently copy/paste values within and across Jira issues, you may like the app that my team is working on, JXL for Jira.

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing and inline-editing all your issue fields. Inline editing can be either done "field by field", or in bulk, using copy/paste. This is how this looks in action:

bulk-edit-original-estimate-v2.gif

This works for any editable issue field, for up to 10000 issues in one go, and also across Jira and e.g. Excel or Google Sheets. I should add that there are certain limitations as well, e.g. rich text is currently copy/pasted in a single-line plain text representation, but depending on your use case, I feel that JXL could save you quite a bit of time.

Again, not offering a direct solution to your problem - sorry! - I just thought this may be useful.

Best,

Hannes

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