Copy/paste randomly breaks

[Christie Grinham]

Hello, I'm having an intermittent issue where the clipboard functionality randomly breaks in Jira. The only website affected is Jira, no others.

Selecting text in an issue and hitting ctrl+c or right click and copy neither result in the value being copied to the clipboard (as I can see from my clipboard manager). Reloading the page is the only thing that fixes it.

I can't see any errors in the dev console and I have no idea how else to diagnose this issue. Does anybody have any idea what I can do ?

[Brant Schroeder]

@Christie Grinham Is this happening in multiple browsers or just one?  Does the page fully load when this occurs or is it still loading?  

[Christie Grinham]

Hi Brant, I've only been using Google Chrome. The page is fully loaded and I wouldn't be able to tell there was an issue until I try to copy or paste.

[Brant Schroeder]

@Christie Grinham do you have any browser plugins?

[Christie Grinham]

Only these ones:

And I have ublock origin disabled on Jira.

I'm running Chrome on Ubuntu 22.04.1

[Brant Schroeder]

If you disable the plugins do you still have the issue?  Also if you use a different browser are you having the issue?

[Hannes Obweger - JXL for Jira]

Hi @Christie Grinham

this may not directly solve your problem but could be useful anyway; if you frequently copy/paste values within and across Jira issues, you may like the app that my team is working on, JXL for Jira.

JXL is a full-fledged spreadsheet/table view for your issues that allows viewing and inline-editing all your issue fields. Inline editing can be either done "field by field", or in bulk, using copy/paste. This is how this looks in action:

This works for any editable issue field, for up to 10000 issues in one go, and also across Jira and e.g. Excel or Google Sheets. I should add that there are certain limitations as well, e.g. rich text is currently copy/pasted in a single-line plain text representation, but depending on your use case, I feel that JXL could save you quite a bit of time.

Again, not offering a direct solution to your problem - sorry! - I just thought this may be useful.

Best,

Hannes