We've set up a custom field "Strategic Content Area" with seven (7) choices. Problem is all seven options get loaded. We want to convert the "Strategic Content Area" field to radio button with the seven (7) options as a drop down. I cannot figure out how to convert. We do not want to lose the existing data. Suggestions?
Hi Bob...there isn't a way on cloud unless you are on server or DC in which you have access to the database to manipulate the configuration.
Same is mention in the documentation:
Here's a way you can go about it:
Create a custom field with the same name as radio button with those 7 options.
Run a jql query for tickets with option 1 and then bulk edit them with the same option 1 value for the radio button.
Do this for all 7 options and then delete the old custom field.
Hope this helps.
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