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Connection timeout

Paul Grigsby
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May 21, 2023

I have two computers in the same network, my server and another comp lets call it PC.  If I try to go to my jira cloud website on my server, I get a "The connection has timed out" error. However, on my PC I can load the page just fine. My server was previously able to connect to jira just fine. I don't have any firewalls preventing access and my server can navigate to any other webpage just fine other than any atlassian websites.  I was previously using the REST api to interact with jira. Maybe I am IP blocked now? I'm not sure what to do. Please help!

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Graham Twine
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May 21, 2023

Hello @Paul Grigsby


I doubt the IP is blocked. The Jira cloud server sees all machines on a network as the same IP. The network will break out from a gateway and this is the IP atlassian will see.


Can you log onto the server and execute something like curl to access the endpoint?

Are you certain there is not some new policy implemented in the organization that has now blocked Jira cloud because you could reach this server previously?

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