Complicated Automation chain

Cody Jernander March 14, 2024

Hello Community! I'm having trouble working through a complicated bit of automation. We have a two tier system for some JSM tickets that come in. If tier 1 needs to escalate certain tickets they have an automation button that will do several steps and then clone an issue onto a jira software project. What I'm trying to do is set up some automation to dump some JSM specific fields into either the description or a comment so users on the software project don't need to go into the linked JSM issue for additional info on the request. 

Currently I've set up the attached screenshot but can't seem to find the correct smart value syntax to pull that field data from the linked jsm issue. Is this the best way to do this? I'm planning on listing all of the fields that don't come over currently regardless of request type. 

Is there a smarter/easier way to do this? 


The automation on the JSM side is:

When: Manually trigger

Clone issue to jira software project

Add a component to the initial issue.

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Kalyan Sattaluri
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March 14, 2024

Hello @Cody Jernander 

You can do this in the same rule of your JSM when creating the issue, you dont need separate rule.

My suggestion is for you to share your JSM rule screenshot so users can help enhance.


Cody Jernander March 14, 2024

Ah, I found that you can edit the new issues description directly from the clone issue step. I'll just end up using that thank you :)

Like Kalyan Sattaluri likes this

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