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Comments not visible

Edited
Ibtehaj
Ibtehaj Nov 15, 2023

Hi, I am recently facing this issue that the comments are not being displayed in the comments section of a ticket.

Screenshot 2023-11-15 090204.png

I know that there are comments in the respective ticket because if I see the All section, I can see the comments.

Screenshot 2023-11-15 090219.png

Any possible solution for this?

Thanks!

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Ibtehaj
Ibtehaj Nov 17, 2023

This issue has been resolved automatically. I didn't update the browser just did a restart.

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Michel Neeser
Michel Neeser
Community Leader
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Nov 15, 2023

Hi @Ibtehaj and welcome!

This looks like a browser issue to me. Does the comment you're looking for get visible after clicking on "View 1 older comment"?

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Ibtehaj
Ibtehaj Nov 15, 2023

Okay, yeah it is an issue with FireFox browser. On Chrome, it is working perfectly.

Don't know why I didn't try another browser.

Could you tell me on how I can resolve this?

Thanks @Michel Neeser

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Michel Neeser
Michel Neeser
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
Nov 15, 2023

@IbtehajActually, I don't have any problems in Firefox. Are you on the current version of Firefox? Maybe you can also try clearing the cache.

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