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Cloud to Cloud Migration - Not migrating any users



We are planning to use the Jira Cloud to Cloud Migration feature soon, and one of the things I am across was this: The user limit on your destination site won’t be exceeded after migration. The number of users with product access after migrating should be less than the maximum allowed under the plan on your destination site. If you need to increase the user limit, upgrade your plan.

Since the destination site already has users setup, we dont want to migrate any users from the Source site, is there a way when doing migration we will have the option to not migrate any users?


On a side note, is there another way to migrate stories, issues, tasks etc via exporting/importing files?


Thank you for you help

1 answer

0 votes
Walter Buggenhout _ACA IT_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Mar 31, 2023

Hi @David Fang,

When you use the cloud to cloud migration assistant to migrate date between cloud sites, you will be presented with the following choice about user migration:

 Screenshot 2023-03-31 at 09.47.26.png

If you choose to migrate users and groups separately, that will ensure that historical data (who created, update, commented on an issue ...) is correctly displayed in your target site, but users won't have access / consume a license until you assign them (manually) to the appropriate groups in your target site.

A user in Atlassian cloud is uniquely identified by his/her email address. If the users on your source and target sites are the same, you may be assured that no duplicate users will be created. They are one and the same.

You may want to check out this support article to learn more about how users (and groups) are migrated cloud to cloud.

While you can export/import data via csv files, that will almost certainly cause you more problems than migrating via the buit-in migration assistant. That option is worth considering when you run into unsupported scenarios. Check out this support article to find out what does and does not get migrated.

Hope this helps!

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