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Cloning an issue To a different board on transition

I have added an automation that must clone an issue to a different project on a particular transition. 

When the rule runs, it keeps saying "No Actions Performed" and I can for the life of me not figure out why. 

I have tried two solutions:

#1

Board Rule.JPG

#2

Global Rule.JPG

2 answers

1 vote
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jun 22, 2022

Hi @Sune Fonternel ,

it would be good to have a view of your complete log. I wonder if it is a permissions issue? That is, does automation have the necessary permissions to create an issue in the other project. It might be interesting to simply create a manual rule that does what you’re triggered role does to help with troubleshooting the issue. This is often my approach. A manual rule allows me to easily add in components to better diagnose. I also make use of the log action to record conditional information when the roll is triggered. Again a view of your automation log would be quite helpful here.

Hi Jack, 

Thanks for the reply. 

Please forgive my ignorance, what is a manual rule? 

 

Here's the log:

Log.JPG

 

And here's showing the ticket actually does match the conditions:

Ticket.JPG

Hi @Jack Brickey , I've followed your suggestion to run a manual rule and see if that makes a difference. It does exactly same thing, states the rule has run but no actions were performed due to the story not matching the condition (which it does).

 

Any other ideas?

Is there a way I can add better logging using JQL to see exactly what it thinks is not meeting the condition?

0 votes
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Feb 26, 2023

Hi @Sune Fonternel  - Did you ever get this working?

Hi John, 

Yes I did, thank you :) 

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jun 01, 2023

Great! Can you share your final rule here? 

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