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Cloning an issue To a different board on transition

I have added an automation that must clone an issue to a different project on a particular transition. 

When the rule runs, it keeps saying "No Actions Performed" and I can for the life of me not figure out why. 

I have tried two solutions:

#1

Board Rule.JPG

#2

Global Rule.JPG

1 answer

1 vote
Jack Brickey Community Leader Jun 22, 2022

Hi @Sune Fonternel ,

it would be good to have a view of your complete log. I wonder if it is a permissions issue? That is, does automation have the necessary permissions to create an issue in the other project. It might be interesting to simply create a manual rule that does what you’re triggered role does to help with troubleshooting the issue. This is often my approach. A manual rule allows me to easily add in components to better diagnose. I also make use of the log action to record conditional information when the roll is triggered. Again a view of your automation log would be quite helpful here.

Hi Jack, 

Thanks for the reply. 

Please forgive my ignorance, what is a manual rule? 

 

Here's the log:

Log.JPG

 

And here's showing the ticket actually does match the conditions:

Ticket.JPG

Hi @Jack Brickey , I've followed your suggestion to run a manual rule and see if that makes a difference. It does exactly same thing, states the rule has run but no actions were performed due to the story not matching the condition (which it does).

 

Any other ideas?

Is there a way I can add better logging using JQL to see exactly what it thinks is not meeting the condition?

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