Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Change to "Story points" for an issue not reflected in backlog

If we click on an issue in the backlog and fill in the story points, the story points field in the backlog is not updated. We can click on another issue and then go back to the original issue and we see the story points we entered in the issue details. But the column in the backlog is never updated. Is there a way to get the backlog to update other than refreshing the entire page (F5)? Or is this a defect?

1 answer

1 accepted

0 votes
Answer accepted
Petter Gonçalves
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jun 17, 2020

Hello @Deric

Thank you for reaching out.

The behavior you are describing happens because the board details indexes only when you first access it, so a refresh is required to display any changes performed in the detail view. In fact, this is not a defect but an intended behavior to prevent performance issues.

That being said, we have a feature request opened to improve this behavior and update the backlog cards in real-time without causing any performance issues:

Next-gen backlog - When adding value for the story points estimate in the right-side panel, it does not update the story points estimate on the card view. 

Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.

Let us know if you have any questions.

Hi @Petter Gonçalves ,

Now when updating anything in side panel it updates in the backlog view.

Unless we added more fields to view on the card (via the board settings Card layout option) . in this case the story points/title is not updated in the backlog cards before refreshing.

Is there an open ticket on this as well, is it planed to be fixed? 


Andreas Keefer
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Mar 09, 2023

This "Feature" is really annoying, we are coming from a self hosted Jira where this Feature was always working well without performance issues.

Now in the Atlassian Cloud, this is a feature we really miss!

In most cases setting Story Points or assigning a Story this is not reflected in the Backlog and you always have to do a page reload to get this in the Backlog displayed. This works only sometimes and only the first time, but in refinement you set Points to a lot of Stories!

Like Stephan Fabrizek likes this
Ryan Beymer
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Mar 30, 2023

Throwing my 2 cents in here, I don't consider this a "feature" for performance reasons. 

If I'm trying to plan a sprint and estimating issues, it's beneficial to see semi-realtime updates to make sure the points don't exceed our velocity. 

With todays MVC's and two-way binding i'm surprised that this is an issue. 

We have also migrated from self-hosted where this worked perfectly, please add it to cloud too.

Suggest an answer

Log in or Sign up to answer
Site Admin
AUG Leaders

Atlassian Community Events