Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Change the default email template to the one that sent when opening a ticket from the Project sectio

Hey there, i want to find out how can i change the email layout that is set as default in the template section under Customer notifications to the one that been used when i create a ticket from the project page itself and not the landing page we created.

attaching the 2 variants, the plain text(Top pic) is the current version and we went to use the 2nd option (bottom pic) as our default template for automatic responses when ticket is created 2021-01-20 14_39_18-IT Corp Ticket System - Customer notifications - Jira Service Management.png2021-01-20 14_39_42-Inbox - Aviva@aspireglobal.com - Outlook.png

1 answer

0 votes
Tansu Akdeniz Community Leader Jan 20, 2021

Hi @Aviv Agdarov 

Welcome to community.

First one is an extra feature specifically designed for Jira Service Management. You can configure e-mail templates for each action depending on your need. 

Second one is default Jira notification and can not be customized.

By default, only customer notifications are used for portal requests. Otherwise, customers will receive both notification (customer notifies + Jira notifs).

  • Go to Administration > Applications > Configuration (under Jira Service Management)
  • Then select both notifications (Yes, send customers both Jira Service Desk and Jira notifications)
  • Configure customer notifications related with it.

Please also check this link.

Best

Hello ! Thnx for the quick response, i will have a look but i have another question, where can i find the Administration section, sorry, newibe in Jira, just started to work with 

Im still searching for the administration section as well i hope someone can hep us with our problem

I have changed the templates yet still get the default : Just confirming that we got your request. We're on it.

any ideas ?

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira

Admins, notify your Jira instance of system-wide changes with the new admin announcement banner

Hi All! We’re excited to share the launch of an announcement banner that lets Jira site administrators communicate directly to their users across their  Jira Cloud instance.  ...

415 views 13 14
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you