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Ceptah Bridge Connecting to Jira Cloud Error:The remote Server returned an error. (401) Unauthorized

I have Microsoft Project Professional Desktop installed which is a trail until 12/12/22 which I am trying to use the Ceptah Bridge to connect to my Jira which is cloud based, but whenI enter URL, Username, and password and do the "Test Connection" I keep getting the error of "The remote Server returned an error: (401) Unauthorized".  What does this mean?  Below is the screen shots?  Can any one assist with getting this resolved?

Ceptah Bridge Synchronize Login to Jira 401Error 12072022.png

Ceptah Bridge Login.png

1 answer

1 accepted

1 vote
Answer accepted

Hi Jeanne,

Most likely, you are entering your actual password in the connection settings. Please click the API Key link, generate an API Key and use it as the password.

If the issue persists, please contact us at support@ceptah.com.

Regards,

Sergey

I was finally able to log in using the web option, but than you for your feedback.

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