Much user on my company cant link their task to epic there is error message "You can only set epic link for issues on story level"
What I must do and how to solve this
Thank you All,
Apparently this bug is coming from your hierarchy setting in Roadmap.
You should try something to make sure its really a bug related to Roadmap:
Then after disabling Roadmap on your board, you can link Tasks to an Epic, we can dig and find how to change your issue hierarchy in Roadmap.
Let me know...
> Question is there any impact to the project when I disable roadmap ?
You will not be able to use Roadmap, but existing plan will remain when you activated back normally.
Only the current board and project are impacted.
> Is it bug happen to all jira cloud user ?
No I think there is a misconfiguration in your Roadmap issue hierarchy, the issuetype Task is not in the config I guess, but with a standard plan, you cannot configure it apparently so it's strange...
That's why you should test to disable Roadmap on this board for this project, to make sure it's really coming from Roadmap... if the bug still happen after disabling Roadmap then we can search elsewhere ;)
Here is the doc for issue hierarchy config: https://support.atlassian.com/jira-software-cloud/docs/configure-custom-hierarchy-levels-in-advanced-roadmaps/
Have a look in the config, some issuetypes are missing I think.
Your issuetype config seems good, now please check your custom hierarchy levels to your Advanced Roadmaps plan:
If an issuetype that you want to create is missing in the hierarchy levels on your Advanced Roadmaps config, then you can't link this issuetype to epics...
prev week everything was good and we didn't change anything in settings
This is weird but check the hierarchy levels on your Advanced Roadmaps config please, just to be sure that everything is ok there...
Let me know ;)
@Ivan Stasialovich I think there is a problem in your hierarchy here... Story issue type maps to Program...
Here is the default issue type hierarchy of Jira Cloud
Linking any issuetype to Epic is working perfectly fine... try to review your hierarchy config but before doing that inform people cause it can have an impact on Roadmap plans and all...
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