Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cannot renew 3rd party app

Trying to renew an app, when I get sent through to the quote/order screen, there is a banner message saying:

 

"Well, this is embarrasing
Our ordering system is currently unavailable. If you see this error message repeatedly, you may need to use another browser or update your current browser. Alternatively you can contact us and an Atlassian team member will help you place your order."

 

That was in Chrome, so I tried in Edge, and was able to get further in that the item did get added to the quote, and from there I was able to get all the way to the payment screen, enter CC details, click submit....and then got the message above again. So now I also don't know if the payment went through. I assume not, but would be nice to confirm.

 

I have tried to contact support, but as I cannot begin to write a ticket without a cloud URL (we're on server edition), I cannot do that. I have entered a separate question here on the community today regarding this.

 

1 answer

0 votes
Benjamin Community Leader Dec 02, 2021

Hi @IT Team ,

 

You can contact Atlassian Support through here:

 

https://support.atlassian.com/contact/#/

 

-Ben

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Software

👋 Looking for 15-20 volunteers to test Atlassian training content

Hi everyone! Are you interested in beta testing Atlassian University’s newest (unreleased!) training course? We’re looking for 15-20 volunteers to test our newest training course, Basic reporting...

861 views 25 28
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you