Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cannot link Jira server with Bitbucket cloud Edited

I recently set up a JIRA Software server instance and I'm attempting to link it to a Bitbucket Cloud account. I followed everything in this article: https://confluence.atlassian.com/bitbucket/connect-bitbucket-cloud-to-jira-software-server-814208991.html

But when I click Add at the "Add New Account" screen in the "DVCS Accounts" section of the admin tools, I get a "Connecting to Bitbucket Cloud to configure your account..." message and the spinner keeps on spinning forever. There are no warnings/errors in the logs.

Some background: I've set up HTTPS with a reverse proxy (nginx). Had some trouble with that initially, but looks like I've resolved all the issues I had with that (except maybe this, if it's related to SSL). I also added bitbucket.org's SSL certificate to the keystore, but that did not seem to have any effect.

Any ideas?

 

EDIT: Using the latest version of JIRA Software (v8.4.2#804003-sha1:d21414f)

2 answers

1 accepted

0 votes
Answer accepted

I found out what the issue was.

On Windows in Firefox, uBlock Origin messes up all Atlassian websites - I have yet to find a way to resolve that. For that reason I've always used Chrome to access Bitbucket/JIRA cloud, but I use Firefox to access my instance of JIRA server. Since linking to Bitbucket cloud opens up its OAuth authentication form, it didn't work correctly because of uBlock Origin. When attempting to link the two from Chrome, everything worked as expected.

tl;dr Disable uBlock Origin if using Firefox on Windows.

@Veselin Dobrev 

 

Hi Veselin

welcome to the Atlassian community.

Is access from your instance to butbucket possible or any chance that it is blocked

https://confluence.atlassian.com/bitbucket/what-are-the-bitbucket-cloud-ip-addresses-i-should-use-to-configure-my-corporate-firewall-343343385.html might provide some useful information

Cheers

Kurt

Yes, access looks OK. There are no firewalls set up at the moment.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Software

How to create Jira issus from Excel file?

When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...

4,499 views 22 32
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you