Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cannot create issue after adding Scripted field. Edited

Not able to create issues after adding Scripted field in Script runner.

(After changing search template to (DATE TIME RANGE PICKER)


throws an error ::
We can't create this issue for you right now, it could be due to unsupported content you've entered into one or more of the issue fields. If this situation persists, contact your administrator as they'll be able to access more specific information in the log file


( I have added a scripted field to script runner for checking dates. ) 

EVEN A DUMMY SCRIPTED FIELD IS BLOCKING WHEN ( date time range picker is selected)

any suggestions where to look.

3 answers

1 vote

Hi @siva 

Did you try creating issues after removing the scripted field from the view screen? It seems like some problem with the post function.

Also share your scripted field code if you want.


@Ravi Sagar _Adaptavist_ 


Yes , and im able to create. when i change the 

date time range picker to free text searcher .


and i get the error code.


2019-10-07 12:19:52,625 http-nio-8080-exec-3 ERROR john.wick 739x1634690x8 94sjbp /secure/CreateIssueDetails.jspa [c.a.j.bc.issue.DefaultIssueService] Error creating issue: 
com.atlassian.jira.exception.CreateException: Indexing completed with 1 errors
 at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(
 at com.atlassian.jira.issue.managers.DefaultIssueManager.createIssue(
 at com.atlassian.jira.issue.managers.RequestCachingIssueManager.createIssue(
 at com.atlassian.jira.bc.issue.DefaultIssueService.create(
 at com.atlassian.jira.web.action.issue.CreateIssueDetails.createIssue(
 at com.atlassian.jira.web.action.issue.CreateIssueDetails.doExecute(
 ... 1 filtered
 at com.atlassian.jira.action.JiraActionSupport.execute(
 ... 7 filtered
 at javax.servlet.http.HttpServlet.service(
 ... 15 filtered
 at com.softwareplant.ppm.structure.hostplatform.jiraserver.event.JiraServerIssueLinkFilter.doFilter(
 ... 36 filtered
 at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(
 ... 4 filtered
 at com.atlassian.greenhopper.jira.filters.ClassicBoardRouter.doFilter(
 ... 7 filtered
 ... 4 filtered
 ... 8 filtered
 at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(
 ... 62 filtered
 ... 1 filtered
 ... 39 filtered
 at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(
 ... 5 filtered
 at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(
 at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(
 at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(
 at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(
 at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(
 at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(
 at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(
 ... 4 filtered
 at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(
 ... 8 filtered
 at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(
 ... 4 filtered
 at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(
 ... 26 filtered
 at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(
 ... 25 filtered
 at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)

Hi siva,

It seems you customfield is throwing a kind of exception, do you mind to look for it in either the atlassian-jira.log file or in the Script Runner's Scripted Fields section?

Log file location
The logs are written to the log subdirectory of your Jira application home directory (or elsewhere if you have configured a different location). You can view the location of the atlassian-jira.log in the 'File Paths' section of the system information page.


@Jack Nolddor -Sweet Bananas- 


You must to use Date Time Template
* You must to use Date Time Range picker Searcher

i have selected Date Time Template.


But When Date Time range picker serarcher im not able to create issues. 


no logs are added, how do i enable this so i can check where the issue is .




Please could you provide us the error thrown in the log files? To see what the problem is.

Anyway, an Scripted Field should be used only on View Screens, Do make it sense to have it in the Creation screen as well?

Yes i have only used it in View screen only,


when i select date time , not able to create issue.file server.PNG

Date Time Range picker Searcher

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Software

How to create Jira issus from Excel file?

When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...

4,534 views 22 32
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you