Cannot close sprint due to unresolved sub-tasks that are resolved.

I try to close my sprint and am told a list of issues have unresolved sub-tasks but when I check, the subtask is in a resolved status. It's fix but not "closed" as I use other steps for Test Case automation. I had another task that was in Resolved step and resolved but JIRA said it wasn't resolved enough. Once I moved it to the Closed step (and still resolved) it stopped listing the Parent as an issue with unresolved subtasks. Can you ONLY close a sprint if the issues in the done columns are all only in the Closed step?

5 answers

I have the same issue. I use a custom workflow for the parent card, while the children card just use the standard, default workflow of To Do, In Progress and Done. All the subtasks in the parent cards are Resolution Done and Status Done, while the parent cards are Resolution Done but Status Closed. Not sure why the sprint won't close, as if you cannot have a sprint with different workflows for parent and children issues.

This was from a long time ago. You can't close a sprint when a parent has open sub-tasks. It makes sense. All I needed to do was ensure the statuses for the sub-task were in the done column as well and that solves the issue. So with custom workflows for Test Case Authoring, I just ensured the Passed, Ready for Regression Testing, Ready for Automation statuses are all in the done column.

 

Works as intended.

 

Not sure I agree with this Jira functionality.

We manage common sprints across over 40 teams.  So we have a special board we use to stop and start sprints.  

The lifecycle of a Story for example will go through pre-sprint, sprint, and post-sprint to get into production.  E.g. from an idea, to getting ready, to being ready (for sprint), in progress, Ready for UAT (let's say this is Sprint Done), and then some post-sprint steps before going into Prod.

There can be sub-tasks for some pre-sprint work, such as analysis/design, then some sub-tasks for sprint work (dev type sub-tasks, test type sub-tasks), and then a number of post-sprint sub-tasks.  

So I should be able to close the sprint, with some Stories in "Ready for UAT" (last column, a sprint done status), and for it to still have some sub-tasks to be done after the sprint.

But if my sub-tasks have a "todo", "in progress", "done" status for example, and the Stories also use the "in progress" status, then I can't map that status to the last column, or else these stories will be considered done and won't get carried over to the next sprint. But as I understand it, the only way Jira will let me close the sprint is if all the statuses of sub-tasks are mapped to the last column (or at least the statuses any of the "Done-status" stories's sub-tasks).

The only "hack" around this I can see is to have a special set of sub-tasks statuses (e.g. sub-task-todo, sub-task-in-progress, sub-task-done) and, on our special sprint-stop-start board, have all those statuses mapped to the last column.

This will be a pain to implement as currently our sub-tasks have common statuses as several of our issue types.

I'd just prefer it let us close a sprint regardless of the sub-tasks' statuses (as some of the sub-tasks are often about post-sprint activities).

That make sense?

Anyone agree?

Yes, you're correct. You will need to have different statuses for your sub-task and put them in the done column. You can request an enhancement that may make this a warning pop up rather than a message blocking you from proceeding.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

683 views 6 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you