I am trying to create a ticket and add an attachment to it through incoming Mail handler .
Tickets are being created. But the Mail handler, it doesn't add an attachment to the Ticket. Instead it is adding below error message as a comment to the Ticket:-
Can you please help me out with this issue?
Thanks & Regards,
Thank you for reaching out.
Usually, the error you are facing are caused by one of the following reasons:
1 - The attachments you are trying to upload exceeds the size allowed by your JIRA instance. To check what is the attachment size allowed in your instance and optionally change it, you must be logged as a site-admin and navigate to JIRA Settings > System > Attachments > Edit settings:
2 - There is a property in the create transition of your workflow that prevents attachments from being added (Project settings > Workflow)
3 - Your user (or the one used as the default reporter in the e-mail handler) does not have the permission to Create attachments (Project Settings > Permissions)
Tip: Both 2 and 3 root causes can be ignored if you are able to add attachments when creating issues through JIRA UI
Let me know if this information helps.
One additional thing to check. Check if the Mail Handler Requestor value you choose and see if this user display value also exists as a Jira Service Desk User. If you choose the Jira Service Desk portal user account, that doesn't have access to the project the Mail Handler is creating and issue in, then you'll receive the attachment error.
When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event