Cannot access board even with admin inviting me to the board

[Rachel Alexander]

My admin has invited me to a specific board and made me the reporting lead on a ticket, but I can still not view. She has shared the board with me multiple times, and I get the error message below:

"Board not accessible. It seems this board doesn't have an assigned location. You can ask your administrator to assign it to a project or user"

[John Funk]

Hi Rachel - Welcome to the Atlassian Community!

Can you share a screenshot of the General tab for the board settings? This would include the board filter, who it is shared with, and the value in the Location field. 

[Shristi Mishra-Prasad]

This error. I have the same issue.

[John Funk]

@Shristi Mishra-Prasad - see my note to Rachel. Can you provide that?

@Rachel Alexander  - Any update? 

[Shristi Mishra-Prasad]

Hi John. Is this accessible only by the board admin as I do not see any general tab?

[John Funk]

Yes, probably so. The board admin needs to make sure the location field is populated and then let you know what project name is in that field. 

[Scott Reopelle]

Where would you find that location field?

[James Chan]

Hi @Scott Reopelle , you can find the location field in:

https://support.atlassian.com/jira-software-cloud/docs/configure-a-company-managed-board/

[John Funk]

Hi @Rachel Alexander  - Any update here?