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Cannot access board even with admin inviting me to the board

My admin has invited me to a specific board and made me the reporting lead on a ticket, but I can still not view. She has shared the board with me multiple times, and I get the error message below:

"Board not accessible. It seems this board doesn't have an assigned location. You can ask your administrator to assign it to a project or user"

1 answer

0 votes
John Funk Community Leader Jan 04, 2022

Hi Rachel - Welcome to the Atlassian Community!

Can you share a screenshot of the General tab for the board settings? This would include the board filter, who it is shared with, and the value in the Location field. 

This error. I have the same issue.
Screenshot 2022-01-20 232126.jpg

John Funk Community Leader Jan 20, 2022

@Shristi Mishra-Prasad - see my note to Rachel. Can you provide that?

@Rachel Alexander  - Any update? 

Hi John. Is this accessible only by the board admin as I do not see any general tab?

John Funk Community Leader Jan 20, 2022

Yes, probably so. The board admin needs to make sure the location field is populated and then let you know what project name is in that field. 

Like Dennis Staiger likes this

Where would you find that location field?

Like James Chan likes this
John Funk Community Leader May 02, 2022

Hi @Rachel Alexander  - Any update here? 

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