Cannot access own workspace

[LearnIt]

Hello.

I created “learnitworkspace” on jira wirh my email which is learnitworkspace@gmail.com.

I invited some team members and one of them has hijacked permissions is now the org admin for some reason. I do not remember assigning them as org admin. Now, I don’t have access to my own workspace I created and need to restore myself as org admin so I can remove the impostor. 

I can confirm my email personal info and anything else that’s needed to gain access again as org admin so I can manage my users.

Thank you.

[Andy Heinzer]

Hi @LearnIt I can see that you are the billing contact of this site, but not a site-admin, nor an organization admin.  I created a ticket on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-985950

So that our support team can see if they can help here.

Andy

[LearnIt]

Thank you!

[Stephen Wright _Elabor8_]

Hi @LearnIt 

Has the user removed you as an Org Admin?

If yes, you'd have to contact Atlassian to discuss this further, which you can do via https://support.atlassian.com/contact/#/

However, you have listed you're on a Free plan - so I've also mentioned it to Atlassian :)

Ste

[LearnIt]

Yes, I have no access to the workspace whatsoever.

[LearnIt]

What option do I need to choose when contacting Atlassian? All options so far seem to redirecting me to support documents.

[Stephen Wright _Elabor8_]

Hi @LearnIt 

If you're on a Free instance, you only have Community support as an option.

However, I've mentioned this to Atlassian directly, so they can review the situation. But their response won't be immediate.

Ste

[LearnIt]

Okay, thank you. Should I keep an eye out for response from them here?

[Stephen Wright _Elabor8_]

Usually they respond on here, or through a ticket - either way, you should get an email notification :)

Ste

[LearnIt]

Thank you!