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Canned Responses copied to multiple projects

Gail Haines
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Oct 06, 2023

I'm creating a new Service Project in Jira.  I want the canned responses to copy to multiple projects with share rights.  Is there a way for this to happen or can this be automated?  

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Mikael Sandberg
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Oct 06, 2023 • edited

Hi @Gail Haines,

Welcome to Atlassian Community!

Currently you cannot copy canned responses to multiple projects or use automation to do it. The only thing you can do currently is manually copy/paste the response between projects. I would suggest that you either use the feedback option in JSW or contact support to suggest that they add a feature that allow you to do this.

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