We cancel an issue and then close the sprint. The issue keeps marching on from sprint to sprint endlessly until somebody notices it (cancelled issues are not visible in any of the normal views). How can we stop this from happening? Cancelled issues should not carry forward as "unfinished work" when closing a sprint.
you need to make sure "cancelled" equates to Done in Jira scrum terms. Preferably "Cancelled" should be a "Resolution" value when marking an item as Done and "Done" should be the final status and in the right-most column of your scrum board. By doing this Jira sees these issues as done w/in the sprint and therefore will not put them back into the Backlog when closing the sprint. Now, if your current workflow has "Cancelled" as an independent status then you need to ensure that status is mapped to the right-most column on your board just as "Done" is.
@Liz_Pat , i'm trying to follow you here. Any unmapped status simply means that if any issue in the project(s) associated w/ the board are transitioned to any of the unmapped statuses then they will not be shown on the board. Of course the issue are still there they simply are not shown on the board because the board has them "filtered out". You original question is about how to treat "Cancelled" issues as "Done" as far as them not being carried forward from sprint to sprint. In short - any issues that you do not want to move back to the backlog/future sprint must have a status that is mapped to the right-most column on your scrum board.
The point is very clear. Thanks for the reply. I will continue to monitor. I'll close this issue since my guess is there is something else going on too. Our system has a lot of inconsistencies and it's tough to disentangle them enough for me to troubleshoot. Thanks for the tips.
This doesn't make sense... In my right most column I already have the "Done" status mapped. If I also map the "Cancelled" status there it means there is no proper visual differentiation when actually dragging items meaning that team members start to cancel instead of complete issues....
Well my teammembers don't haha. And after it's been dragged there's not visual indicator anymore.
I'm now trying to just filter cancelled out of the board entirely and see if I can complete the sprint monday even though there are cancelled issues linked to the sprint (but not filtered on the board) that are not in the "rightmost column".
Let me reiterate- My suggestion is to get rid of the canceled status altogether and replace it with status done and a resolution of canceled in this way all completed issues will have a status of done and the resolution of those issues will vary depending how/why it is considered done.
if you want to maintain cancelled as a status then that is fine BUT you must put that status in the rightmost column to have those issues completed as part of the sprint. I simply prefer the other solution.
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