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Can you update the Tempo team field using automation?


Currently, I am using the Tempo team field in Jira to add which team the issue belongs to. I am trying to create automation rules to update this field when it has been assigned to a certain user, added to a particular sprint or upon creation of a specific issue. 

I have tried to use the additional field option with the following but have had no luck. 

    "fields": {
           "customfield_xxxx": {
           "value": "Team One"


When trying to test the automation rule, I get the following error message:

Error creating issue. Can not deserialize instance of java.lang.Long out of START_OBJECT token at [Source: N/A; line: -1, column: -1] (io.tempo.jira__team)


Has anyone had any luck trying to update this custom field? Or is it not possible because it is a locked custom field from Tempo? I have seen that you are able to run automation rules to update the Tempo Account field but not for the Team field. 

Any help will be much appreciated! Thanks!

6 answers

I've tried many different variants of this JSON but I still can't get this to work. It's very frustrating. Has anyone has success on this? @Naomi Stulberg @Yannick Vanlaeke @Alexander Eck [Tempo] @michal.wesolowski @Susana Rodrigues 

Hi @Brett

what response do you get in the Audit logs? There might be some hints of what is going wrong.

Have you ensured that the Team you want to set is linked to the Jira project?

I wrote up a tutorial on how to set the Tempo Team name. You might want to go through the steps to see if you are missing something.


Like Anatoli Hadukhin likes this

Hi @Brett,

The JSON I mentioned works for me. We are on datacenter 8.5.5. Are you also trying this on server our in cloud?


Hey @Yannick Vanlaeke & @Alexander Eck [Tempo] - thank you for your replies.

I am getting the same error as the OP plus another when I make minor changes.

1. (Can not deserialize instance of java.lang.Long out of START_OBJECT token at [Source: N/A; line: -1, column: -1] (io.tempo.jira__team)) 

2. (Can not construct instance of java.lang.Long from String value 'Development': not a valid Long value at [Source: N/A; line: -1, column: -1] (io.tempo.jira__team))

I get error #1 when my JSON is
"fields": {
"customfield_10068": {"value" : "Design"}

I get error #2 when my JSON is

"fields": {
"customfield_10068": "Development"

I checked that the teams are mapped to the project too and will go through your article @Alexander Eck [Tempo] 

@Alexander Eck [Tempo] thanks for the article. I followed it and can confirm this is now working for me! Awesome.

Like # people like this


It's important to add the " also for the value.

The value should also be the id of your team.

"fields": {
"customfield_xxxxx": "xxx"


This worked to me.  even it is somehow agains to logic what I (and looks many other) tried. 


so not 

"customfield_xxxx": {"key": "xxx"},


"customfield_xxxx": {"id": "xxx"},


"customfield_xxxxx": xxx


   "customfield_xxxxx": "xxx"



you should use the Tempo team id. So something like this should do it.



We have a little different use case, when we change the value of a team in Epic, we need to update the team value in stories (or children) of the said epic.  To get an idea what this should look like, always go to JSON view of a ticket, and find that field.

You will see that the field is complex, it has a few values - self, id, key, name, so we set the following from parent to child:

"fields": {
"customfield_10014": {
"self": "{{triggerIssue.fields.customfield_10014.self}}",
"id": "{{}}",
"key": "{{triggerIssue.fields.customfield_10014.key}}",
"name": "{{}}"

 That works, but for some reason we get an error in JIRA Project automation,

"Error editing issues ER-298 (Could not find team with name of supplied custom field value.), ER-297 (Could not find team with name of supplied custom field value.)"
and unless we force reindex the project, the updated team value shows in UI but does not show up in searches, etc.
Still trying to resolve the project re-index issue.

@Andrew Bilukha We were able to accomplish this by using the below. 

"fields": {
"customfield_10014": "{{}}"

I have the same problem here. Did you manage to solve it?

This did the magic :

"customfield_xxxxx": "xxx"  


last xxx is team ID

I'm trying to do the same, but no sucess. 

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