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Can you remove the comment from a notification email when a user is mentioned?

Ashley Roberts
Ashley Roberts March 23, 2023

When a user is mentioned in a comment (using the @ to find the person) and the email is sent to the user, is it possible to remove the comment and just say "you have been mentioned in ticket XYZ"?

The environment that they are using Jira has sensitive data and thus they don't want any comments that are added with the mention being emailed out.

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Teresa
Teresa
Community Leader
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March 23, 2023

You can customize the notifications by "notification scheme"

1. Go to setting and choose "issue"

Screen Shot 2023-03-24 at 13.29.01.png

 

2. Choose "notification scheme"

Screen Shot 2023-03-24 at 13.29.44.png

 

3. Click on notification

Screen Shot 2023-03-24 at 13.30.10.png

4. Choose "Issue commented"

Screen Shot 2023-03-24 at 13.30.42.png

5. Click "add" and custom what you want

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Jira
Jira
DEPLOYMENT TYPE
SERVER
VERSION
8.20
TAGS
AUG Leaders

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