Can you limit access to JSM based on organization?

[Horia Stefan]

Hello all,

I was wondering if there is a possibility to limit an internal user's access in Jira Service Management based on the Organization field set on a ticket. Basically, the user should be able to see only the tickets marked with a particular organization. 

Thank you very much,

Horia

[Dave Mathijs · Accepted solution]

Hi @Horia Stefan 

What you could try is the following:

1. Create an issue security scheme
2. Define an issue security level per organization
3. Define the access per security level via Group
4. Create an automation rule:
   1. Trigger: Issue created
   2. Condition: Organization equals <value>
   3. Action: Edit issue fields: Security Level

[Horia Stefan]

Thank you very much, Dave,

I was thinking something along the lines of security schemes, but I was curios if there is another way.

Thanks again!