We're pretty new to using Jira Software and we're looking at our development process. One of the things we'd love to be able to do is let certain internal stakeholders know when a feature request or bug has been progressed in the system. I don't want these users to be JIRA users, more like cc'd recipients for updates we send out in notifications such as changing status or such like. I can see there's a watchers feature, but can't see anything for a cc'd user like you see in service desk systems.
Any thoughts or ideas would be appreciated.
Jira offers this in Jira Service Desk, but if you want someone to be able to receive notifications using Jira Software, they will require a user account with a user license to Jira Service.
There are add-ons out there that will allow you to achieve this, at least somewhat. I remember I evaluated the Email This Issue add-on awhile ago for some other purpose, and you may be able to use it for your needs here. It's available for both Cloud and Server, too.
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