Can you have cc'd users for Jira Software?

Hi All,

We're pretty new to using Jira Software and we're looking at our development process.  One of the things we'd love to be able to do is let certain internal stakeholders know when a feature request or bug has been progressed in the system.  I don't want these users to be JIRA users, more like cc'd recipients for updates we send out in notifications such as changing status or such like.  I can see there's a watchers feature, but can't see anything for a cc'd user like you see in service desk systems.

 

Any thoughts or ideas would be appreciated.

1 answer

0 vote
Alex Christensen Community Champion Jan 17, 2018

Jira offers this in Jira Service Desk, but if you want someone to be able to receive notifications using Jira Software, they will require a user account with a user license to Jira Service.

There are add-ons out there that will allow you to achieve this, at least somewhat. I remember I evaluated the Email This Issue add-on awhile ago for some other purpose, and you may be able to use it for your needs here. It's available for both Cloud and Server, too.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published May 21, 2018 in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

1,253 views 10 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you