Can you create custom Zapier triggers/actions using webhooks?

[Callum Carlile _Automation Consultants_]

I'm setting up integrations between AirTable, Jira Cloud, Confluence Cloud and Slack using the 3rd party tool Zapier.

I'm finding the available out-of-the-box triggers/actions in Zapier for these applications aren't specific enough for the integrations I'd like to achieve. Does anyone know of a way to create a custom trigger/action using webhooks or something?

[hannahmorg]

@Callum Carlile _Automation Consultants_ I know this is an old post, but did you manage to find anything? I know Unito know syncs with Jira, Airtable, and Slack, so depending on your workflow, potentially it could be a good solution? 

[Callum Carlile _Automation Consultants_]

Hi @hannahmorg, no unfortunately I didn't find out if this was possible/how to do it. We ended up decommissioning our use of Zapier as a company and utilised the Automation feature within Airtable to script the creation of Jira tasks, and then generated Slack messages from within Jira.

Other teams in the company are now using tray.io for more complex integrations, so if we had this at the time then we probably would have gone down this route

[hannahmorg]

Got it! Does the native Airtable automation do what you need? Are you just needing a one-off "copy + paste" of Airtable records into Jira, or does there need to be some sort of ongoing sync, so if the Airtable record or Jira task changes, the copy gets updated?

[Callum Carlile _Automation Consultants_]

@hannahmorg A bit of both really! We have a data input system that we use which sends all data to Airtable, and then we have automations within Airtable (using native automation) to create Jira issues with certain bits of that data. I think we also have some separate automations which keep Jira tickets up to date, but we also have configured a data-pull automation from within Jira to query the data source directly

[hannahmorg]

@Callum Carlile _Automation Consultants_ Nice! Sounds like a really cool system. Good to know you can establish a sort of "sync" between those tools through different automations.