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Can we upgrade directly from JIRA Server 7.2.9 to JIRA Server 9.3?

Beverly McBride

We are currently running JIRA Server v7.2.9 (along with Fisheye 4.4 and ConnectAll 2.10). Would we be able to upgrade our JIRA Server software directly from 7.2.9 to the latest v9.3... OR.. would we need to first upgrade to v8.1 /8.5, then upgrade to the v9.3? Thank you!

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Trudy P Claspill

Review the Supported Platform information on this page to determine if the platform/db you are using currently is still supported for v9.3. If it is not then you need to determine if you can first upgrade your current platform/db to versions that are supported by v9.3. If that is not possible then you may need to do an intermediate upgrade to a version that will allow you to upgrade your platform/db to a 9.3 supported environment, and then upgrade Jira to 9.3.

Beverly McBride

Thank you Trudy. Yes, we plan to also upgrade our server hardware (Windows Server 2019) for housing the upgraded JIRA 9.3 (and the compatible ConnectAll integration tool and hopefully our add-ons). This will most likely be where the existing v7.2.9 JIRA app server software will be pushed over to the Windows Server 2019.. and then upgraded to the v9.3.. Do you see where this will work as a valid path.. for upgrading directly to 9.3 once on the supported Win2019 vm server?

Trudy P Claspill

I haven't tried that upgrade path myself. I don't know if a direct upgrade will work or if there are problems that will need to be resolved.

I have not found any information so far (posts or documents) that specifically talk about trying to upgrade from 7.x directly to 9.x.

If you are going to try this on your own, at the very least I would recommend that you set up a replica test environment and try it there first.

You may want to engage an Atlassian Partner to assist you with the upgrade.

(Disclosure: I work for an Atlassian Platinum Solution Partner.)

Beverly McBride

Thank you Trudy! Yes, we are definitely onboard with testing our upgrade process in Non-Prod environments. Appreciate your input as we start this full upgrade project!

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