For many years JIRA has provided customizable issue priorities. Organisations either use the out-of-the-box options, or tune these to their needs.
The list of priorities and their descriptions is accessible by JIRA administrators through the Admin > Issues screen:
Can JIRA provide end-users the list of priorities defined in their project - along with the priority description text? ... ditto for issue types.
We find this to be a common point of confusion for end-users.... which priority or issue type should I use. In our case we have resorted to preparing separate training material to duplicate the configuration in JIRA. But I hate to repeat myself, and would LOVE it if there was a solution in JIRA that I could refer the user to. This would also ensure it is up-to-date.
What do y'all out there do?
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